Frequently Asked Questions

Find answers to common questions about our handmade soy wax melts, home fragrance products, delivery, product care, and more. If you can't find the answer you're looking for, please feel free to contact us.

How long do wax melts last?

Most wax melts last between 8 and 20 hours, depending on the wax type, fragrance strength, burner temperature, and room conditions. Our handmade soy wax melts are carefully crafted to provide a long-lasting fragrance experience throughout multiple uses.

How do I use wax melts?

Simply place one or two wax melts into the dish of your wax warmer and switch on your warmer or light your tealight burner. As the wax melts, it releases beautiful fragrance into your home. Once the scent has faded, remove the cooled wax and replace it with a fresh melt.

Can wax melts be reused?

Yes. Wax melts can be reused several times until the fragrance oils have evaporated. The wax itself remains in the burner, but once the scent is no longer noticeable, it's time to change it.

Why can't I smell my wax melts anymore?

If your wax melt no longer produces fragrance, the scent oils have likely evaporated. This is completely normal and simply means it's time to replace the wax with a fresh melt.

How many wax melts should I use?

Most wax warmers work best with one or two wax melt segments. The amount you use will depend on the size of your warmer and how strong you'd like the fragrance to be.

How should I store my wax melts?

Store your wax melts in a cool, dry place away from direct sunlight and heat sources. Keeping them in their original packaging will help preserve their fragrance and freshness.

Are soy wax melts better than paraffin wax melts?

Many customers prefer soy wax melts because they are made from renewable resources, provide excellent fragrance throw, and offer a cleaner melting experience. Soy wax is also a popular choice for those looking for a more eco-conscious home fragrance option.

Are your wax melts handmade?

Yes. All of our wax melts are lovingly handmade with care and attention to detail. We take pride in creating high-quality home fragrance products that look beautiful and smell amazing.

Are wax melts safe around pets?

Wax melts should always be used responsibly and kept out of reach of pets and children. We recommend using them in a well-ventilated room and consulting your vet if you have any concerns regarding specific fragrance ingredients and your pets.

Do wax melts expire?

Wax melts do not usually expire, but their fragrance may weaken over time. For the best scent experience, we recommend using your wax melts within 12 months of purchase.

Do you offer gift options?

Yes. Many of our products make wonderful gifts for birthdays, anniversaries, housewarmings, and special occasions. We regularly offer beautifully presented gift options and seasonal collections.

Open Box Service FAQs

What is an Open Box?

Our Open Box Service allows you to place multiple orders over time while only paying postage once. We'll safely hold your orders until you're ready for everything to be dispatched together.

How do I start an Open Box?

Simply place your order as normal and choose "Open Box – Keep My Order Open" at checkout. We'll hold your order instead of dispatching it.

How do I add more orders to my Open Box?

Place another order whenever you'd like and choose "Open Box – Keep My Order Open" again at checkout. We'll add your new order to your existing Open Box.

How do I close my Open Box?

When you're ready to receive your orders, place your final order and choose "Ship My Open Box" at checkout. This is the order where you'll pay the £3.75 postage charge, and we'll combine all of your held orders into one parcel before dispatching.

How long can I keep my Open Box open?

Open Boxes can be kept open for up to 30 days. If you need a little longer, please contact us before your Open Box expires and we'll do our best to help.

Can I add any products to my Open Box?

Yes! You can add any products available on our website, including wax melts, candles, room sprays, reed diffusers, car diffusers and more.

Do I pay postage on every order?

No. You'll only pay the £3.75 postage charge on your final order when you choose "Ship My Open Box" at checkout.

What happens if I choose the wrong shipping option?

Don't worry! Simply contact us as soon as possible and we'll be happy to help make any necessary changes before your order is dispatched.

Can I have more than one Open Box?

To help us keep everything organised, we ask that each customer has one Open Box open at a time.

What happens if I don't close my Open Box within 30 days?

If your Open Box reaches 30 days and we haven't heard from you, we'll contact you to arrange dispatch or discuss the next steps.

I accidentally selected Open Box instead of Royal Mail Tracked 48. What should I do?

Don't worry! If you've accidentally selected the Open Box shipping option instead of Royal Mail Tracked 48, simply add our Close My Box listing to your basket.

The listing is free. At checkout, select Close My Box as your shipping option and pay the £3.75 postage charge. We'll then dispatch your order as normal.

👉 https://preciouswaxsanctuary.co.uk/products/close-my-box

How can I contact Precious Wax Sanctuary?

If you have any questions about our products or your order, please visit our Contact Us page or send us a message. We're always happy to help.